I've recently re-installed Genius Connect 3 on my new laptop that's running Vista. I'm running Outlook 2003.



I can't seem to get the 'Load all' to work after configuring the database. See attached screen print with the 'catastrophic failure (SyncFolder) error.

What is your exact version of GeniusConnect(About Tab) and Outlook (Help->About)?

Do you, or did you have the Microsoft Business Contact Manager installed?

-did you upgrade from Outlook (2000 or 2002) to Outlook 2003 or was it a clean install?

-Do you have Admin permissons on your PC?

-Are you runing Outlook in Admin Mode? (righ click Outlook.exe )

(Vista has new security features, even if you are Admin, it runs Applications in other mode, unless you specify it differently)

-did you copy your original/old Outlook file (.pst) to Vista installation?

(The error sounds like corrupted Outlook file or Outlook installation)

-are you running other Outlook Add-ons

(I have found lots of hits on this error "Catastrophic Failure" with .NET Outlook Add-ins, but GeniusConnect is not .net add-in)

-are you running with MS Exchange?

Thanks for all your ideas. I did have a problem when installing Office 2007. For some reason, Outlook didn’t install over my 2003 version.



I have now totally removed 2003 and finally have Outlook 2007. I also uninstalled Genius Connect. I think I’ve bypassed the Catastrophic error problem