Murray, Pam
2007-04-23T18:21:00Z
After reboot of out mail server I opened Outlook and the Genius toolbar is gone.

Pam Murray
Administrator
2012-11-29T18:18:00Z
Please check the following:

-right click the Outlook toolbar and check/uncheck the GeniusConnect menu item

OR

Outlook 2003
-Outlook Menu Tools->Other->Advanced Options->COM Add-Ins...->
Outlook 2007
-Outlook Menu Tools->Trust Center->Add-ins->COM Addins
Outlook 2010
File->Options->Add-Ins->Manage COM Addins

You have to see GeniusConnect in the list of Outlook Add-Ins. The Checkbox before GeniusConnect has to be "checked".

OR

-disabled items in Outlook

Outlook 2003
Outlook->Help->About->Disabled Items
Outlook 2007
Outlook->Tools->Trust Center->Add ins
Outlook 2010
File->Options->Add-Ins->Manage COM Addins

OR

Close Outlook
Start Regedit:
HKEY_CURRENT_USER\Software\Genius@Work\GeniusConnect\Settings

BlockToolbarLoad value must be 0
Administrator
2017-06-20T19:53:00Z
Outlook 2013/2016/2019
File->Options->Add-Ins->Manage COM Addins
The Checkbox before GeniusConnect has to be "checked"

OR

disabled items in Outlook
File->Slow and Disabled COM Add-ins