Please check the following:
Outlook 2003
-Outlook Menu Tools->Other->Advanced Options->COM Add-Ins...->
Outlook 2007
-Outlook Menu Tools->Trust Center->Add-ins->COM Addins
Outlook 2010
File->Options->Add-Ins->Manage COM Addins
You have to see GeniusConnect in the list of Outlook Add-Ins. The Checkbox before GeniusConnect has to be "checked".
OR
-disabled items in Outlook
Outlook 2003
Outlook->Help->About->Disabled Items
Outlook 2007
Outlook->Tools->Trust Center->Add ins
Outlook 2010
File->Options->Add-Ins->Manage COM Addins
Outlook 2013/2016/2019
File->Options->Add-Ins->Manage COM Addins
The Checkbox before GeniusConnect has to be "checked"
OR
disabled items in Outlook
File->Slow and Disabled COM Add-ins
OR
Close Outlook
Start Regedit:
HKEY_CURRENT_USER\Software\Genius@Work\GeniusConnect\Settings
BlockToolbarLoad value must be 0