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osiadhail
2009-10-26T19:31:00Z
I am getting an error from GeniusConnect: "Microsoft Office Outlook: The folder is full. (SyncFolder)" (The msgbox says GeniusConnect in the title bar.) I have cleaned out the temp directory already (http://www.howto-outlook.com/products/outlooktempcleaner.htm), and that didn't help. I am running up against a deadline, so I would really appreciate any help!
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Administrator
2009-10-26T20:14:00Z
Hello,

what is your Outlook version?
Administrator
2009-10-26T20:15:00Z
osiadhail
2009-10-26T20:58:00Z
Outlook 2003, sp3.

I tried cleaning out the secure temp folder, and the .pst file is only about 100 MB.
osiadhail
2009-10-26T21:58:00Z
I can sync all folders except my journal folder, and I can add new journal entries manually. I just can't "load all" in my journal folder.
Administrator
2009-10-26T22:03:00Z
Hello,

Please check/search MS documentation, this is an Outlook bug/problem.

"The msgbox says GeniusConnect in the title bar"
yes, it is our MessageBox displaying an Outlook exception.
Administrator
2009-10-26T22:09:00Z
Please check also:
http://support.microsoft.com/kb/287497/en-us 

How many columns are linked/mapped?
I remember one client having this problem with huge number of user-defined columns mapped. (I guess this will not go for a journal folder)
osiadhail
2009-10-26T22:18:00Z
I have 11 columns mapped. The vbscript has been simplified to about 10 lines.
osiadhail
2009-10-26T22:24:00Z
I used the scanpst.exe program. It found error and repaired them, but I still get the same error.
Administrator
2009-10-26T22:26:00Z
Can you try the same GeniusConnect config (copy profile) on a new Journal folder without custom forms / scripting?
osiadhail
2009-10-27T00:08:00Z
I copied the profile to a new journal folder without any custom forms or vb, and I get the same error.
osiadhail
2009-10-27T00:37:00Z
I even copied the profile to a folder in another .pst file, and I still get the error.
osiadhail
2009-10-27T01:57:00Z
It turns out that some record in my development db is causing the error; I deleted some records I generated today, and I don't get the error anymore. I'm gonna have to track down what it is about the record though.

Thanks for your time.
Administrator
2009-10-27T10:48:00Z
Hello,

can we schedule a GoToMeeting session to check the config remotly?
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  1. GeniusConnect support
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  3. FAQ
  4. The folder is full (SyncFolder)