Administrator
  •  Admin
  • Advanced Member Topic Starter
2017-11-01T21:17:00Z
There are issues with Windows 10 Fall Creators Update 2017

This affects Outlook 2010, Outlook 2013, and Outlook 2016 (32bit and 64bit versions)

Issue:
After installing the Windows 10 Fall Creators Update, GeniusConnect is not able to Read/Write attachments and possible other Outlook item properties

Possible Errors:
-Attachment error: Can't get IMessage interface
-Can't get IMessage interface

Status:
We are investigating this problem

It is possible that Microsoft will publish fixes, Please check:

Fixes or workarounds for recent issues in Outlook for Windows
https://support.office.c...f-4e13-bb73-95a214ac1230 

Resolve Outlook for Windows issues with automated troubleshooting tools
https://support.office.c...7-4190-8754-a82d8b970fe2 


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Administrator
  •  Admin
  • Advanced Member Topic Starter
2017-11-01T22:25:00Z
Possible solution: Repair Office Installation

-Control Panel\All Control Panel Items\Programs and Features
-select Microsoft Office installation
-Click Change
-Select Quick Repair
-Click Repair