Watson, Lex
2006-05-18T19:18:00Z
May I start by saying what a great add-on this product is!
I'm evaluating it for my company (Outlook 2002 and SQL server) and have a small issue.
I suspect that it is not possible to do what I want, but thought it worth posting the query here for your thoughts and views.

Our users create tasks using custom forms and user-defined fields. All are visible in GeniusConnect. However, two of the fields are populated with drop-down lists. When using the Save to Database button, the fields both revert to the default setting, which is copied to the database and retained in the task.
[e.g. The fields are depot selections, default "Depot?" with a drop-down list of depots. GeniusConnect resets the selection to "Depot?" and copies this value to the SQL DB]

Have I configured the transformation incorrectly or are drop-down lists unsupported?

All views welcome.
lex
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Administrator
2006-05-18T19:28:00Z
Hi,

this is strange, GeniusConnect is not changing Outlook field values during Save, It must be something else what is resetting the
drop-down.

Can you mail us the custom-form?

Administrator
2006-05-18T19:31:00Z
If you are using custom-forms, please see also topic (Microsoft hot fixes):
http://support.geniusconnect.com/Posts/t62- 

Watson, Lex
2006-05-18T21:47:00Z
thanks for the prompt response.
I'll see whether I can extract a copy of the form in question tomorrow, when the creator of forms is back.

(W.R.T. the MS registry suggestion, I know these forms are used frequently by the user concerned, so would be very wary of making changes that might prevent any VB code running. However, I appreciate the suggestion.)

regards,
lex
Watson, Lex
2006-05-22T09:54:00Z
.oft file emailed.
Thanking you in advance,
lex
Watson, Lex
2006-05-24T10:03:00Z
Thanks for checking it - turned out to be the version of Outlook in use. Now running 11.6568.6568 SP2 and all data loads. The issue is now SQL server triggers. :(
lex
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