We have been getting exchange connection error since migrating from exchange 2007 to exchange 2010 (Version14.2 - Build 247.5).
Genius Connect is installed on Windows 2008 R2 64 Bit Outlook 2010 64 Bit Version 14.0.6129.5000 (We upgraded to work with 2010. It was on XP with outlook 2003)
We are syncing to SQL 2008.
Genius configuration has been the same for 3 years we have a licensed version.
We are synchronizing 19 public contact folders and 50 mailbox contacts about 14,000 contact records total.
We have given the account administrative privileges and added it to a throttling policy with no restrictions.
We set the following registry keys on both exchange mailbox server and the front end servers.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MSExchangeIS\ParametersSystem\MaxObjsPerMapiSession] "objtMessageView"=dword:00004e20
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MSExchangeIS\ParametersSystem\MaxObjsPerMapiSession] "objtMessage"=dword:00004e20
The translation of the dword is 20,000 which is up from the default 200
I can get through at least one cycle but eventually get the following errors and I have to log out or restart:
Error log from Genius Connect computer:
GeniusConnect error: Sync initialization error: Microsoft Outlook:Your server administrator has limited the number of items you can open simultaneously. Try closing messages you have opened or removing attachments and images from unsent messages you are composing. [GeniusConnect version:501301 Unicode 64 bit].
Error log from Exchange:
Mapi session "e022c673-f23d-4756-a166-93d68f560d09: /o=HBSR/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=CRM Admind27" exceeded the maximum of 20000 objects of type "objtMessage".